Refund policy
Last Updated: July 2026
At Little Teekies, we want every order to bring joy to your family. We take great care in selecting, packing, and shipping our products, and we hope you love them as much as we do.
If something isn't quite right, we're here to help. Please review our Returns & Refunds Policy below before placing your order.
30 Day Money Back Guarantee
We're confident you'll love your Little Teekies purchase. That's why we offer a 30 Day Money Back Guarantee from the date your order is delivered.
Customer satisfaction is important to us, and if you experience any issues with your purchase, our team will work with you to find a fair and reasonable solution.
If you have any concerns, we encourage you to contact us first so we can assist you as quickly as possible.
Change of Mind
We do not offer refunds, returns, or exchanges for change of mind. Please carefully review product descriptions, dimensions, colours, and quantities before placing your order.
If you have any questions before purchasing, our team will be happy to assist you.
Sale Items
All sale, clearance, promotional, and discounted items are considered final sale and are not eligible for return, refund, or exchange unless required by applicable consumer laws.
Incorrect Product Selection
Please ensure that all product selections, colours, styles, and quantities are correct before completing your purchase.
As these choices are made during checkout, we cannot accept returns or exchanges for incorrect selections made by the customer.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
After reviewing your claim, we will determine the most appropriate resolution, which may include a replacement, repair, store credit, or refund.
Approved Returns
Where a return is approved, items must be returned in good condition, complete with all original components, and securely packaged.
Customers are responsible for return shipping costs unless otherwise required by Australian Consumer Law.
For your protection, we recommend using a tracked shipping service when returning any approved item.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Order Cancellations
Orders are processed quickly to ensure prompt dispatch.
If you need to cancel or amend an order, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once an order has entered processing or shipment.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our team:
Little Teekies
📧 hello@littleteekies.com
We aim to respond to all enquiries within 1–2 business days.